Talk to the desk

Write, call or sit at the plaza bench

The HeZe city desk of HeZe ZhongHao Network Technology Co., Ltd. reads every message that arrives. Tell us which station your question belongs to, or simply describe the network you are trying to understand, and the desk will point you to the right sheet.

Send a message to the desk

This form opens your email application with the message ready to send to hero@centralhero.autos. If nothing opens, write to that address directly or call the desk line.

Three questions the desk hears most often

How quickly does the desk reply to a message

The desk aims to acknowledge a message within two working days and to give a substantive reply within five. A message that arrives over the weekend is read on the next working day. A sitting request is confirmed in writing once a time and channel have been agreed.

Can the desk work with a client outside China

Yes. The desk works remotely with clients in other countries, and a plaza sitting can be held by video where travel is not practical. A remote sitting follows the same rules as one at the plaza, including a short written record shared with the attendees afterwards.

What should I send with my first message

A short description of the network, the outcome you want, and any deadline you already know about is enough to start. Do not send passwords or full payment details in a first message. If the desk needs more material, it will ask for it through a secure route and explain why each item is needed.